Your purchases are processed via Shopify Payments, our store's secure, integrated solution. You can pay using your usual bank cards (Visa, Mastercard, American Express), or via quick methods such as Apple Pay and Google Pay. This allows you to choose the payment method that suits you best, with total ease.

Yes, your payments are 100% secure. All transactions go through a protection system that encrypts your banking data: it is never visible or stored by our site. Shopify Payments is a recognized platform, used by thousands of merchants worldwide, which guarantees a high level of trust for your purchases.

Yes, as long as your order has not yet been sent for preparation. In that case, you simply need to write to us quickly via the contact form, indicating your order number. Our team will do what is necessary to cancel or modify it. Once the order is being prepared, it is no longer possible to go back.

Your invoices are available directly from your customer account. In the “My orders” section, you can download the invoice corresponding to each purchase. This allows you to easily keep them for your records or for a potential reimbursement.

We prepare your order within 24 to 48 business hours, then DPD handles delivery within 24 to 48 hours in France and within 3 to 5 business days in Belgium, whether to your home or a pickup point.

Delivery times may vary slightly depending on the region.

You will receive a confirmation email with your tracking link as soon as it is shipped.

Delivery charges depend on the selected method, the delivery country, and the total amount of your order.

France

DPD Pickup point delivery (2 to 3 business days):

• Free on orders over €49
• €5.99 for orders between €0 and €48.99
  

Home delivery with DPD Predict (2 to 3 business days):

• Free on orders over €69
• €6.99 for orders between €49 and €68.99
• €9.99 for orders between €0 and €48.99

Belgium

DPD Pickup point delivery (3 to 5 business days):

• Free on orders over €69
• €5.99 for orders between €49 and €68.99
• €9.99 for orders between €0 and €48.99
  

Home delivery with DPD Predict (3 to 5 business days)

• Free on orders over €89
• €8.99 for orders between €49 and €88.99
• €12.99 for orders between €0 and €48.99

Our products are shipped to metropolitan France, Corsica, and Belgium.

We are working on gradually expanding our delivery area to other European countries.

Yes, every package has a tracking number. As soon as it is shipped, you will receive an email allowing you to track your order step by step until it is delivered.

If a product is missing or damaged, simply contact our customer service team via the contact form, attaching a photo of the parcel if possible. We will quickly find the best solution: a replacement, refund, or commercial gesture depending on the situation.

Yes, delivery to a DPD Pickup parcel shop is available in France and Belgium.

You can choose the most convenient drop-off point for you when confirming your order.

Mon Épicerie Bio brings together products from five French brands committed to organic farming: Favrichon, Crosti, Prosain, Germline, and Atelier Sarrasin. The vast majority of our recipes are made in France, close to our production sites. For certain ingredients that do not grow locally (such as cocoa, coffee, or certain seeds), we work with certified, traceable, and responsible supply chains. This allows us to combine proximity, transparency, and quality.

Yes, 100% of our products are certified organic. Each recipe bears the AB logo and the European leaf, guarantees of compliance with organic farming specifications.

Each product page on the site includes the complete ingredients, allergens, and the nutritional table. You therefore have all the necessary information to choose your products with complete transparency.

Yes, we offer several ranges suited to different needs, such as gluten-free or vegan products. These specific features are always clearly indicated on the product pages. To help you with your choice, a filter feature is available on the site: it allows you to easily find products that meet your dietary criteria.

Mon Épicerie Bio brings together five complementary brands, all committed to organic products:

• Favrichon: French pioneer of organic breakfast cereals.
  
• Crosti: organic cereals for children (and for big foodies!).
  
• Prosain: vegetables, ready-made meals, and gourmet recipes in jars.
  
• Germline: expert in sprouting and fresh kombucha.
  
• Atelier Sarrasin: specialist in French buckwheat in all its forms.

Each product undergoes rigorous quality control, from the selection of raw materials to being placed on the shelf. Our local supply chains and trusted partners allow us to offer recipes that are healthy, tasty, and safe.

It varies by family: cereals and dry goods generally keep for several months, while jarred recipes have a longer shelf life. In any case, the best-before date (BBD) is clearly displayed on the packaging to ensure optimal consumption.

You have a period of 14 days from the receipt of your order to notify us of a return. Products must be unopened, complete, and in their original packaging. For reasons of hygiene and food safety, we cannot accept returns of unsealed or opened products.

Simply contact our customer service team via the online form, providing your order number and the reference of the product in question. Our team will explain the procedure and provide you with the return address. Return shipping costs are the responsibility of the customer, unless the error is on our part or the product is defective.

Once the products have been received and inspected, we will process the refund within a maximum of 14 days. This will be issued via the same payment method used for the order (Shopify Payments).

If a product does not provide you with complete satisfaction, we invite you to contact our customer service department to explain the situation to us. We will carefully review every request and look for the most appropriate solution: replacement, refund, or a commercial gesture.

Creating an account is quick and easy, but it is not mandatory to place an order. You can purchase as a guest if you prefer.

If you choose to create an account, simply click on "My Account" at the top of the site, then enter your information (first name, last name, email address, and password).

You can update your contact details at any time from your customer account, under the “Personal information” section. It’s convenient for changing a delivery address, phone number, or your password.

Don't worry! Click on "Forgot password?" from the login page. You will receive an automated email with a secure link to set a new password.

An account allows you to track your orders in real time, download your invoices, and save time on your future orders thanks to your saved information. It is also the best way to take advantage of our loyalty program, which allows you to accumulate benefits and rewards with every purchase.

Our team is available to answer all your questions. You can contact us via the online form accessible from the "Contact" section of the site, or by email at the address indicated in your order confirmations. We generally respond within 24 business hours.

Our promotional offers are highlighted directly on the site, in the « Promotions » section. You can also subscribe to our newsletter to receive our latest deals and discounts in advance.

Yes! Our loyalty program allows you to earn points on every order and take advantage of exclusive discounts and perks reserved for our loyal customers. To enjoy them, simply create a customer account (free and with no obligation).